Because Maison Maps uses multiple fulfilment locations, the production and shipping country may vary depending on the product and the delivery destination.

Complimentary shipping is currently offered to every destination available through the Maison Maps store. The destinations available to you are shown during checkout.

Most Maison Maps products are made to order, so production takes place before an order is dispatched. Estimated production and delivery times may vary by:

• Product
• Destination
• Production location
• Shipping service
• Seasonal demand

Current estimated production times, before dispatch, are:

• Posters: 1–2 business days
• Aprons: 3–4 business days
• Blankets: 3–5 business days
• T-shirts: 3–4 business days
• Sweatshirts: 3–4 business days
• Baby onesies: 3–4 business days
• Pillows: 3–5 business days

These are estimated production times before an order is dispatched, not total delivery times. Shipping transit time begins once production is complete, and the actual delivery time depends on the destination and the carrier.

Estimated arrival information is shown during the ordering process where available.

Delivery dates are estimates rather than guaranteed delivery dates unless explicitly stated otherwise. During busy periods, holidays, customs processing, carrier disruption or circumstances outside our reasonable control, delivery may take longer.

Tracking information will be provided when available for the selected product and shipping method.

Maison Maps sells internationally and works with production partners in multiple regions. Depending on the product, destination and fulfilment location, an order may be produced domestically, within your economic region or internationally.

When an order crosses a customs border, import VAT, customs duties, carrier handling charges or other import-related fees may apply. Unless such charges are explicitly shown as collected during checkout, applicable import charges are the responsibility of the recipient.

Maison Maps cannot control customs processing times and is not responsible for delays caused by customs authorities or delivery carriers. Where duties or taxes are explicitly included or collected at checkout, the information shown for that individual order at checkout takes precedence.

Maison Maps aprons for European customers are currently produced and dispatched from the United Kingdom. The United Kingdom is outside the European Union.

This means that an apron shipped from the United Kingdom to an EU destination, including countries such as the Netherlands and Germany, crosses a customs border. Depending on the destination, order value and applicable regulations, the recipient may therefore be required to pay:

• Import VAT
• Customs duties where applicable
• Carrier handling or clearance fees
• Other applicable import-related charges

Unless these charges are explicitly shown as collected during checkout, they are not included in the Maison Maps product or shipping price and are the responsibility of the recipient.

A valid and accessible email address is required when placing an order with Maison Maps. Your email address is used for:

• Order confirmation
• Order-related communication
• Shipping notifications
• Tracking information where available
• Delivery communication
• Customs clearance communication where applicable
• Import tax or duty payment instructions where applicable

For international shipments, the relevant shipping carrier, fulfilment provider or local customs and delivery partner may need your email address to complete delivery. For example, for shipments entering the Netherlands, the recipient may receive an email from PostNL or another relevant delivery or customs partner containing information or payment instructions for applicable import charges. The carrier used may vary by shipment.

As the customer, you are responsible for:

• Providing a correct and accessible email address
• Monitoring that email address after ordering
• Checking spam or junk folders where appropriate
• Responding to legitimate customs or delivery communications
• Paying applicable import charges within the deadline provided by the carrier

Failure to complete required customs formalities or pay applicable import charges may result in the shipment being delayed, held, refused or returned. Maison Maps is not responsible for customs or delivery delays resulting from a customer failing to complete required customs formalities or payments.

If an order is returned because the recipient refuses or fails to pay applicable import charges, any refund will be handled in accordance with applicable consumer law and our Returns & Refunds policy.

Maison Maps works with production partners in different countries. Not all Maison Maps products ordered by EU customers are produced in the United Kingdom — some products may be produced and shipped within the European Union.

Where a product is produced and shipped entirely within the EU to an EU delivery address, there will normally be no customs import procedure between EU Member States. Please do not assume that the fulfilment location for Maison Maps aprons applies to all Maison Maps products. Where applicable, the information presented for the individual order at checkout takes precedence.

Many Maison Maps products ordered by customers in the United States may be produced within the United States where local fulfilment is available. The applicable product price, tax and shipping information shown during checkout will apply to the individual order.

If an order appears to be significantly delayed or there is another delivery problem, please contact us at info.maisonmaps@gmail.com and include your order number.