Returns are accepted within 14 days of delivery.

To be eligible for a return:

• The item must be returned in its original condition.
• It must be unused, unworn and undamaged.
• Where applicable, it should be returned in its original packaging.

Customers are responsible for return shipping costs for ordinary returns.

Maison Maps does not reimburse return postage or other costs associated with returning an unwanted item, except where required by applicable consumer law or where the item is faulty, damaged or incorrect.

If an item is returned used, damaged, incomplete or otherwise not in its original condition, a deduction may be made from the refund to reflect any loss in value, where permitted by applicable law.

Please contact Maison Maps before returning an item so that we can provide the appropriate return instructions and return address.

Do not automatically return an item to the address shown on the original shipping label. Maison Maps works with different production partners in different countries, and the correct return destination may therefore differ from the original fulfilment address.

Once an eligible return has been received and inspected, we will process the applicable refund to the original payment method.

Original standard delivery charges will be handled in accordance with applicable consumer law. Additional delivery costs resulting from choosing a more expensive delivery method than our standard delivery option are not refundable where permitted by law.

Please allow additional processing time for your bank, card issuer or payment provider to credit the refund to your account.

If an order arrives damaged or defective, or you receive an incorrect item, please contact us as soon as possible and include:

• Your order number
• A description of the problem
• Clear photographs showing the product and the issue
• A photograph of the packaging where relevant

We will review the problem and, where appropriate, arrange a replacement, refund or another suitable solution at no additional cost to you.

Please do not return damaged, defective or incorrect products before contacting Maison Maps.

Maison Maps products are made to order and production can begin very quickly. Cancellation requests must be submitted within 1 hour of placing an order.

After this period, the order may already have been submitted to the production partner and Maison Maps cannot guarantee that the order can still be cancelled or changed. Please contact us immediately at info.maisonmaps@gmail.com if you need to request a cancellation.

Submitting a cancellation request does not guarantee cancellation if production has already started.

Products made specifically to your specifications or personalised for you may not be eligible for change-of-mind returns where applicable law provides an exception to the right of withdrawal.

This does not affect your rights if an item is damaged, defective, incorrect or otherwise covered by mandatory consumer protection law.

Nothing in this policy is intended to limit mandatory consumer rights. Where applicable local consumer protection legislation provides you with additional rights beyond this policy, those statutory rights will apply.

See also our Shipping & Delivery policy for production times, delivery estimates and import charges.